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Shipping and Customs

Free shipping on all orders in Australia.  Free shipping internationally on all orders over $100.  All the items on website are ready to ship.  I am a one person operation so will package the items and have them in the post in a day or two depending on my schedule.  Any delays I will let you know.  If you need an item asap let me know and I can send it express post.  Insurance or signature on delivery on request.  I am looking for the best providers for international shipping after some slow deliveries from Australia post.  Postage can take over 4 weeks internationally.

International orders may be subject to sales taxes, customs charges and import taxes – please contact your local customs department to check the current rates.  These are the customers responsibility.

Payments

All credit card transactions are done securely by PayPal – I do not receive any card details.  You do not need a PayPal account to pay this way.  Please see the PayPal website for their privacy policies.

After checkout, you will be redirected to Paypal’s secure server to input your payment and contact details. During this process your details can not be accessed by anyone expect Paypal. After completing the transaction, you will receive a confirmation email for your order.

Packaging

All items are sent in branded Sinead Buckney boxes using minimal plastic and packaging.  Any problems on arrival please let me know as soon as possible.  Gift wrapping and handwritten messages can be done on request.

Returns

If your order does not live up to your expectations, please get in touch at sinead@sineadbuckney.com to let me know and I can fix the problem or fully refund the item.  Returning of items is your responsibility including the insurance of the item.  Bespoke orders cannot be refunded but I will work with you to resolve any problems and rework designs.  You are part of the whole process to ensure agreement on all design aspects.  Rings can be resized for a small fee.

Repairs

I will gladly take your Sinead Buckney piece and repair or replace it if there are any faults.  General wear and tear at no charge.  Items can always be returned for a clean and polish.  Other repairs as quoted.  I will restore / replace to as close as I can with my current facilities to make the piece.

Commissions, bespoke, your gems and gold

I am currently between workshops so unable to undertake any custom orders.  I am happy to offer any advice for repairs and help with designs / help you start the process.  I can refer you to other jeweller friends who can help.

Repairing / altering your own jewellery

I understand the enormous sentimental value of jewellery and that something of little monetary value can in fact be priceless to you.  I love a challenge and to problem solve, so if you have been told no elsewhere, show me and I can give you suggestions and alternatives, or point you in the direction of someone who knows more!

Rings Sizes

The best way to accurately measure your ring size is to visit a jeweller and have them measure you, taking into account the thickness and style of the band you are interested in.  Rings can differ vastly in how they feel being worn depending on band width and the profile of the inside, if they are worn alongside other rings etc.  Your fingers can vary vastly with warm and cool weather so remember to factor this in also.  I am currently unable to resize rings but I can arrange to have this done by another jeweller.

Necklace sizes

Common necklace lengths are 42 and 45cm.  All my pendants come on a 42cm box chain as standard.  Please let me know if you prefer longer or shorter and I can change it over.  I also use cable neck wires for some larger pendants.  These have a twist catch.  I choose the chains for their durability and resistance to breaking.

Accessible clasps / Findings

I make all the pieces myself and know everyone has individual preferences.  I can make chains easier to open and close with a variety of clasps – larger, magnet, hook.  I can change ear hooks to clip ons, screw ons, threaded earring posts for security, use soft earring backs or sleeper hoops.  Stainless steel findings or Platinum for hypoallergenic or sensitive skin.  For custom orders, Arthritic joint friendly rings.  I can also adapt existing jewellery you have.

Privacy

I will never share any information you provide me with, with anyone.  My website has spam protection and secure encryption for all information submitted.  We use cookies and use google statistics.

 

Care of jewellery, cleaning

Most of my pieces come with a matt finish which is best maintained with a polishing cloth or silver dip. (Never use with pearls and soft stones). Rings and around gemstones are very effectively cleaned with a toothbrush and warm soapy water.  Store jewellery so it is not scratching against other pieces (in your provided pouch!). Silver does oxidise especially when exposed, so store in a box.  Matt finishes on the pieces can become more polished with wear.  Return your pieces for free refinishing or I can suggest ways to restore the finish.  Silver is soft and will get scratches, most of which can only be removed with a polishing machine.

I make my jewellery with the intention for it to be worn everyday.  I make it durable and settings secure – if your piece has exceptions to this I will let you know special care advice.  Take your rings and jewellery off when doing heavy work with your hands, and activities that might damage them.

Jewellery checkups

It is a great practice to get into having your rings checked by a jeweller every few years.  I can always have a quick look at any pieces for no charge.  Settings do wear over the years and claws can get caught.  (If you feel your ring catching, bring it to get checked). It is much better to catch a loose setting before losing a stone.

Plating

Gold plating on silver is a different process to the hard plating found on costume jewellery.  It will wear off, especially on rings and where things rub or contact.  You polishing a piece will wear the plating.  If cared for, it will last.  Do not rub with a polishing cloth and avoid contact with harsh chemicals and wearing whilst swimming.   I do not rhodium plate my white gold pieces (unless requested) as I feel it is not a sustainable finish for a piece.

Mailing list

My mailing list has been very limited to date, with emails once every few years!  While I intend to send more, I will not send very many.  I know how annoying that is!  I will only send emails when I have some news to share.  If you want more updates the please follow me on Instagram and Facebook.  You can unsubscribe easily at any time.

Wholesale orders

I am currently looking for new stockists who think my work suits their premises.  Please get in touch for wholesale prices.

Using images

Please feel free to use any images from my site as long as you credit my work and link to my website or instagram account @sineadbuckney.

Our planet

I try to have as little environmental impact with my business as possible.  Using minimal chemicals, avoiding disposable plastics, using minimal and reusable packaging and recycling metals.

Can’t find something?

I often have new pieces that haven’t been added to my shop yet, so if you have seen something at a show or on Instagram / Facebook that you can’t find on my site, please get in touch as its likely I just haven’t got round to photographing and adding it.

Out of stock

If the item you want is out of stock – please email me at sinead@sineadbuckney.com and I will let you know when the item is likely to be restocked – and send to you first!

Free shipping internationally on all orders over $100 Dismiss